Terms of service and privacy policy

1. Provider identity

These Terms of Service (“Terms”) constitute a legally binding agreement between you, the consumer (“Customer”), and Valon Mavriqi, operating under the trade name Dormbox (“we,” “us,” “our”), a storage logistics service operating in Brno, Czech Republic under applicable Czech civil law (Act No. 89/2012 Sb., the Czech Civil Code).

By submitting a booking form and completing payment, you confirm that you have read, understood, and agree to be bound by these Terms in full.

2. Service description

Dormbox provides a seasonal storage service for university students in Brno. For the Summer 2027 season the service works as follows: you book online and choose a published collection window at your dormitory; you pack your own boxes or suitcases and bring them to the Dormbox van during that window (collection from your room can be arranged for an additional fee, see section 3); each package is labelled and a handover receipt is signed by both sides; your packages are kept in a locked storage facility in Brno from June to September 2027; and you collect them at a published return window at your dormitory in September 2027.

If you do not live in one of the dormitories we serve, we confirm by email whether we can collect from your address.

Flat-packed boxes and tape are included in the price. They are handed out at the van during the first collection windows, or sent to a pickup point near your dormitory. You may use your own boxes or suitcases instead. You pack your things yourself.

If you live in a different dormitory in September, you collect your packages at the van at your new dormitory. Delivery of your packages to another address in Brno can be arranged instead of collection at a return window (see section 3).

3. Pricing and payment

• Standard price: 2,200 CZK for up to 3 Packages (1 Package = 1 Box or 1 Suitcase). The price includes boxes and tape, collection at your dormitory by 30 June 2027, storage from June to September 2027, and return in September 2027.
• Waitlist price: 1,800 CZK for up to 3 Packages, if you are on the waitlist and book in the first week of bookings in May 2027. If you book after that first week, the standard price applies.
• Booking with a friend: you and your friend each get 200 CZK off, once you have both booked. Your friend does not need to be on the waitlist to get the 200 CZK off; the waitlist price is only for people on the waitlist. One friend discount applies per booking.
• The waitlist price and the friend discount can be combined, so the lowest price for up to 3 Packages is 1,600 CZK.
• Additional packages are available at 400 CZK per package. A Package over 20 kg counts as an additional package (see section 5).
• Collection from your room, instead of bringing your packages to the van, is available for an additional 200 CZK.
• A deposit of 500 CZK is due at the time of booking and reserves your chosen collection window. The deposit counts towards the total price.
• The remaining balance, which is your total price minus the 500 CZK deposit (including 400 CZK for each additional package, and any room collection fee), is due at handover of your packages during your collection window. You pay it at the van by QR bank transfer or in cash, and you receive a receipt for the payment.
• Delivery of your packages to another address in Brno in September, instead of collection at a return window, costs 300 CZK.
• Storage after 30 September 2027 costs 300 CZK per started week (see section 9).
• The deposit is paid online by credit or debit card and processed securely via Stripe.

4. Right of withdrawal and cancellation

In accordance with § 1829 of the Czech Civil Code (Act No. 89/2012 Sb.), as a consumer entering into a distance contract, you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day of the conclusion of the contract (i.e., the date you complete your booking and payment).

4.1 How to withdraw

To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement. You may:

• Use our online withdrawal form
• Send an email to hello@dormbox.cz
• Send a message via WhatsApp to +420 604 691 843

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

4.2 Effects of withdrawal

If you withdraw from this contract, we shall reimburse you the deposit of 500 CZK without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw. The reimbursement will be made using the same means of payment you used for the initial transaction (via Stripe).

4.3 Early commencement of the service

Our service may begin before the 14-day withdrawal period expires (for example, where your chosen collection window falls within that period). In that case we request your explicit prior consent at the time of booking for the service to commence early.

In accordance with § 1837(a) and § 1834 of the Czech Civil Code:

• If the service has been fully performed with your prior express consent, you lose the right to withdraw.
• If you withdraw after the service has partially begun (for example, your packages have been collected and storage has begun), you may be liable for a proportional share of the price for services already provided up to that point.

4.4 Cancellation terms for Summer 2027

In addition to your statutory right of withdrawal, the following cancellation terms apply to Summer 2027 bookings:

• If you cancel more than 7 days before your chosen collection window, your deposit is refunded in full.
• If you cancel 7 days or less before your chosen collection window, the deposit is retained as a cancellation fee.
• If Dormbox cancels your booking or cannot serve your chosen collection window, your deposit is refunded in full without undue delay.

These cancellation terms do not limit your statutory right of withdrawal under this section.

4.5 Model withdrawal form

5. Weight limit

Each box or suitcase may weigh up to 20 kg. A Package over 20 kg counts as an additional package and costs 400 CZK (see section 3). Dormbox is not liable for any damage resulting from overweight packaging.

6. Prohibited items

The following items are not allowed in any package. Dormbox is not liable for loss, damage or theft of a prohibited item you pack:

• Laptops, tablets, e-readers, and other electronic devices
• Cash, credit/debit cards, and financial instruments
• Jewellery, watches, and other valuables
• Passports, visas, ID cards, and official documents
• Perishable food
• Liquids of any kind, aerosols, or pressurised containers
• Illegal substances, weapons, flammable materials, or hazardous goods
• Furniture or items that do not fit inside a box or suitcase

By booking, the customer confirms they have not packed any prohibited items. Packing prohibited items constitutes a material breach of these Terms.

7. Packing responsibility

The customer is solely responsible for properly packing all items, including providing adequate protection (e.g., bubble wrap, padding, newspaper) for fragile items such as glassware, ceramics, and picture frames. Dormbox exercises reasonable care in transporting packages but is not liable for damage to items that were inadequately packed by the customer.

8. Liability for your packages

Your contract with Dormbox is a storage contract (smlouva o skladování) under § 2415 et seq. of the Czech Civil Code (Act No. 89/2012 Sb.).

Dormbox confirms takeover of your packages in writing: the handover receipt signed by both sides at your collection window is that confirmation (§ 2416 of the Civil Code).

From the moment the handover receipt is signed until you sign your packages back at return, Dormbox is responsible for damage to your packages, unless Dormbox proves that it could not have averted the damage (§ 2426(1) of the Civil Code).

Dormbox is not liable for damage caused by the customer or the owner of the stored items, by the nature or a defect of the contents, or by defective packaging that Dormbox could not recognise when accepting the package (§ 2426(2) of the Civil Code).

Prohibited items (section 6) are excluded from any compensation. Packing remains your responsibility as set out in section 7.

Insurance details will be on this page before bookings open.

9. Uncollected packages

If you do not collect your packages by the agreed end of the storage period (30 September 2027 at the latest), the contract does not simply end: storage costs 300 CZK per started week for the additional storage period (§ 2422(3) of the Civil Code).

If your packages remain uncollected, Dormbox will contact you in writing, set a reasonable additional deadline for collection, and warn you that the packages will otherwise be sold. If that deadline lapses without collection, Dormbox may sell the packages on your account (§ 2428 of the Civil Code) and will pay you the sale proceeds minus the outstanding storage fees and the reasonable costs of the sale.

Dormbox may retain your packages until the outstanding storage fees are paid (§ 2429 of the Civil Code).

As an illustration: if your packages remained uncollected after 30 September 2027, we would send you a written notice in October 2027 setting a collection deadline, and any sale would take place no earlier than 30 days after that written warning.

10. Complaints procedure

If you have a complaint about the service (e.g., damaged or missing items), please contact us at hello@dormbox.cz or via WhatsApp within 7 days of the return of your packages. This complaints procedure does not affect your statutory rights, including your rights under section 8.

Your complaint must include: your full name, booking reference or date, description of the issue, and photographic evidence if applicable. We will acknowledge your complaint within 3 business days and resolve it within 30 calendar days in accordance with Czech consumer protection law (Act No. 634/1992 Sb.).

11. Force majeure

Dormbox shall not be held liable for delays or failure to perform any obligation under these Terms if caused by events beyond reasonable control, including but not limited to natural disasters, fire, flood, pandemic, government action, labour disputes, or infrastructure failure.

12. Privacy policy (GDPR)

We process your personal data under Regulation (EU) 2016/679 (the General Data Protection Regulation, “GDPR”) and Czech Act No. 110/2019 Sb. on Personal Data Processing.

Data controller: Valon Mavriqi, IČO 19949723, Pod kaplí 775/34, Brno-Soběšice, 644 00

12.1 Data collected

For bookings, we collect only the following personal data, strictly necessary to fulfil the storage service contract:

• Full name
• WhatsApp phone number
• Email address (collected at checkout via our payment processor)
• Current dormitory or address
• Selected collection window

12.2 Legal basis

Processing of booking data is based on GDPR Article 6(1)(b): performance of a contract to which the data subject is party. No additional consent is required for this processing purpose.

12.3 Data use and sharing

We use your data to run your booking and the waitlist. We do not sell it or share it for marketing. These services handle it for us: Vercel (hosting and cookie-free page statistics), Supabase (our database), Cloudflare Turnstile (a bot check on the waitlist form; it sees your IP address and browser details), Resend (sends our emails), Upstash (counts sign-up attempts per IP address to stop spam), Stripe (card payments, from May 2027) and WhatsApp, if you message us there.

12.4 Data retention

Personal data relating to bookings is retained for a maximum of 12 months after the end of the storage season (i.e., until 30 September of the following year), after which it is permanently deleted unless retention is required by Czech tax or commercial law.

12.5 Waitlist

Before bookings open, you can join a waitlist. For the waitlist we collect:

• Full name
• Email address
• WhatsApp number
• Your dormitory, or your address if you do not live in one
• Your personal referral code and share link (dormbox.cz/?ref=YOURCODE), which we create for you
• Who referred you, if you joined through a friend's link
• Where you found us, if you came through one of our links (for example a poster at your dorm)

If you open a friend's link, your browser keeps their referral code (dormbox_ref) in its local storage until you sign up. If you open one of our poster links, it keeps the poster tag (dormbox_utm) for 30 days. This is how they reach the form. We use no cookies for this, and you can clear both in your browser settings.

We use it to send you one email when Summer 2027 bookings open in May 2027, to check whether we can collect from your address, and to give you and a friend the 200 CZK off when you book. We do not send you anything else without asking. The legal basis is your consent (GDPR Article 6(1)(a)), given when you join. You can withdraw it at any time by email or WhatsApp, and we delete your entry. Waitlist data is stored with Supabase (our processor) and is deleted by 30 September 2027 at the latest, or earlier on your request.

12.6 Your rights

Under the GDPR, you have the right to access, rectify, erase, or port your data, and to lodge a complaint with the Czech Office for Personal Data Protection (ÚOOÚ). To use any of these rights, email hello@dormbox.cz or message us on WhatsApp at +420 604 691 843. If you ask us to delete your data, we delete it within 30 days, unless Czech tax or commercial law requires us to keep it (see 12.4).

13. Governing law and dispute resolution

These Terms are governed by and construed in accordance with the laws of the Czech Republic. Any disputes shall be submitted to the competent courts in Brno, Czech Republic.

13.1 Out-of-court dispute resolution

In accordance with § 14 of Act No. 634/1992 Sb. (Consumer Protection Act), for out-of-court resolution of consumer disputes, the competent authority is:

14. Amendments

Dormbox reserves the right to update these Terms at any time. Material changes will be communicated to customers via WhatsApp or email. Continued use of the service after such notification constitutes acceptance of the revised Terms.

15. Contact

For any questions regarding these Terms, complaints, or your personal data, contact us at:

• Provider: Valon Mavriqi (Dormbox), IČO 19949723
• Address: Pod kaplí 775/34, Brno-Soběšice, 644 00
• Email: hello@dormbox.cz
• WhatsApp: +420 604 691 843